Professionalism

Why this matters

Every shift is a chance to build trust. Facilities remember workers who are reliable, respectful and easy to work with. Professional behaviour helps protect your reputation and the reputation of Wofo.

Expectations

• Be reliable and attend shifts you have accepted.
• Present yourself professionally.
• Respect privacy and confidentiality at all times.
• Follow facility instructions and local procedures.
• Use phones appropriately and only where suitable.

Common mistakes

• Cancelling late without strong communication.
• Discussing residents, patients or facilities outside appropriate settings.
• Using a phone in visible care areas without good reason.
• Bringing negative energy into an already pressured team.

What great workers do

• Take responsibility for their work.
• Respect facility culture and processes.
• Support permanent staff without creating extra work.
• Represent themselves and Wofo with pride.