Communication

Why this matters

Good communication prevents confusion, reduces mistakes and helps permanent staff feel supported. In healthcare, silence can create risk. Clear updates, respectful questions and proper handovers matter.

Expectations

• Introduce yourself clearly at the start of the shift.
• Confirm who you report to and where you should be working.
• Escalate concerns early rather than waiting until the situation gets worse.
• Give clear handovers when finishing tasks or leaving an area.
• Use respectful language with residents, patients, families and staff.

Common mistakes

• Assuming instructions are obvious.
• Avoiding questions because you do not want to bother anyone.
• Giving vague updates such as “all good” when detail is needed.
• Not telling the nurse or senior staff when work is falling behind.

What great workers do

• Use short, clear updates.
• Repeat instructions back when they need clarity.
• Stay respectful even when a shift is stressful.
• Document or report concerns using the correct facility process.